The team at Hager UK talk us through the process involved with bringing new products and solutions to the market which specifically serve the needs of commercial installations.
With a UK market value of £25.5bn in 2022, the electrical industry is booming. It’s not a sector known to stand still, striving to keep pace with increasing customer expectations and our ever-evolving world.
Creating and adopting these new products and processes means that manufacturers must be forward-thinking to embrace the advancements within this area.
At the forefront of this is a company that prides itself on its unwavering commitment to supporting electrical contractors and installers complete tasks simply, safely and swiftly. At Hager UK we continually adapt and enhance our range of products to ensure our community of customers is provided with the best products and service at all times.
While Hager is rightly known as a leader in domestic electrical distribution solutions, powering countless homes with innovative products, the commercial market differs significantly, requiring higher power protection for building applications. As a manufacturer, it’s essential that we fully understand the users and purposes of our products in order to better aid creation and development.
Building relationships
Over the past 30 years, Hager has dedicated significant time and resources to establishing and maintaining collaborative relationships with a community of over 20,000 electrical professionals, eager to provide the very best products and services.
These relationships are invaluable, bringing user insight to inspire and influence product innovation and evolution. As the needs of consumers have changed over the years, so have our products. We look to produce items that our customers actually need, and they’re designed to make their jobs as streamlined as possible.
Through regular consultation with customers, we’ve discovered the factors that must be taken into account during any product evolution and/or development:
Safety
While keeping up with changing demand is essential for business progression and stability, safety should always remain the top priority in any innovation. Customers want to be able to fit and forget, knowing that the best quality product has been installed and that it meets all expectations. Trusting that products are robust, built to last and compliant with the latest building regulations allows for total peace of mind and consumer confidence.
Flexibility
Providing products that can be versatile and adaptable for a variety of purposes not only helps to keep waste to a minimum, but ensures that each item can be tailored to be perfectly compatible with any existing system and/or other individual components.
Simple
As a manufacturer, everything we do has the user in mind. Designing products that are simple – to install, manage, update and replace (if necessary) – should always be a key consideration.
Energy saving
Across almost all industries there is a growing focus and awareness surrounding sustainability and energy consumption, with many customers opting for offers and services that align with their own values. Dedicated to preserving the world for future generations, we’ve pledged a Blue Planet Commitment, aiming to halve our carbon footprint company-wide by 2030.
Working within the commercial sector means customers are often faced with tight budgets and deadlines, as well as governmental or business objectives to enhance sustainability efforts. Being able to identify where energy is being consumed – and wasted – can help identify the potential for both cost savings and a more environmentally-friendly solution.
Choice
No two jobs are ever the same – and why would they be? Customers should have a choice when it comes to selecting a product, allowing for the purchase of the best item in relation to budgets, purpose and preferences. Not only does it empower the customer, it can also help to appease the end-user too.
Communication
Metering helps building occupiers understand how energy is being used and allows them to spot patterns and trends. Communication between manufacturer and customer works in a similar way – whether via social media, dedicated Apps, or through email contact. This is something we’ve worked tirelessly to implement over the past 30 years. Feedback can help to iron out any issues and influence product development.
The result
As a result of this collaborative process, earlier this year we launched Quadro Evo – a bespoke full-power solution for the market. Taking into account all of the core factors highlighted in this article, it’s committed to excellence, safety, and efficiency, and is set to shape the future of electrical installations in commercial buildings.
Browse the latest Hager commercial distribution product catalogue here
