Every now and again we receive complaints from candidates that they haven’t received their AM2 results email, or that their AM2 certificate hasn’t arrived in the post.
More often than not, it’s because the personal details they’ve supplied to us are incorrect!
On the first morning of each assessment at the AM2 centre, as part of the induction process, the candidate is asked to confirm that the contact details provided at the AM2 booking stage are correct.
On many occasions, the personal details are quickly looked at and signed off as correct. However, only further down the line do we discover they’ve confirmed the wrong email address, or have perhaps moved house since they last provided an address to us.
We had an example very recently where a candidate complained across multiple channels, both direct and social media, as they hadn’t received their results. On investigation, it’s emerged the email address the candidate had signed off was incorrect, hence them not receiving the results on time.
To avoid delays, if you’re taking an assessment, or you have employees taking an AM2, please stress the importance of checking these details at the start of the assessment, to ensure the results email and AM2 certificate arrive without delays.
And as a reminder, the AM2 certificate is always sent directly to the candidate’s home address. If the candidate is an apprentice, they will also receive an Apprentice Completion certificate which is arranged by the Department for Education.
This is sent to whoever is nominated by your training provider on the AM2S or AM2D checklist, so please discuss this with them before the assessment to ensure it’s being sent to the correct person.
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