NAPIT receives an ‘Outstanding’ award for the third year running from IIC.
To cap off another fantastic year, NAPIT has achieved an ‘Outstanding’ award for the third year running after participating in an independent customer satisfaction review from Investor in Customers (IIC).
Every year NAPIT listened to the needs of its members and constantly improved the services that it provides. It is for this reason that NAPIT works with IIC to gain feedback and the views of members and discover what can be improved going forward. This year’s ‘Outstanding’ two star IIC award shows an improvement across 15 out of 16 of the assessment areas. This is indicative of NAPIT’s efforts to improve the services that it offers whilst providing members with more tools to aid their business.
Throughout 2016 NAPIT continued to build on its foundations in a bid to enhance the experience of its members and customers. NAPIT Training, for example, now runs 44 courses nationally and showcases high pass rates from attendees.
“Customer satisfaction is at the core of everything that NAPIT does and for this reason we are delighted to have built upon our ‘Outstanding’ two-star rating.”
NAPIT is also proud to have built on the services that it offers this year and members now have access to a host of new and improved service, including: NAPIT Direct; now a go-to place for members to find the tools and other requirements that they need. In 2016, NAPIT Wealth and NAPIT Drive were launched to provide further member support and options for their business.
New to 2016, members also had a chance to interact with NAPIT from the comfort of their home with NAPIT webinars. The webinars, which are free for all NAPIT members, are presented by NAPIT’s experienced training and technical teams and have thus far, discussed topics such as Electrical Installation Condition Report (EICR) coding, Earthing and Bonding, as well as Surge Protection and RCDs.
Key to NAPIT’s customer philosophy is its commitment to representing its members at an industry level and campaigning on the issues that matter most to them. This year NAPIT led a campaign to improve electrical safety standards across the Private Rented Sector through the introduction of mandatory Electrical Installation Condition Reports (EICR) to be completed every five years.
Commenting on the IIC award, NAPIT Group Chief Executive, Michael Andrews, said: “Customer satisfaction is at the core of everything that NAPIT does and for this reason we are delighted to have built upon our ‘Outstanding’ two-star rating. We have consistently looked for new ways to provide members with the very best service and we are proud of the strides we have taken this year. NAPIT is ready to build upon these successes in 2017 and I am confident that we will continue to excel in the service we provide to members.”
Alongside this, Charlie Williams, the Customer Experience Consultant who managed the assessment on behalf of IIC said: “We were very impressed in NAPIT’s commitment to build on its successes of 2015, as highlighted by the improved two-star rating. NAPIT have clearly listened to member and staff feedback from last year and have taken great strides to enhance their member’s experiences and build foundations for the future. Based on our findings, we are confident that NAPIT will continue to improve next year and we look forward to seeing their progress.”