LED lighting specialist Aurora Lighting is strengthening its after-sales customer service with the introduction of a new, extended on-site warranty.
For products purchased from the 1st June 2023, a significant number of Auroraβs solutions will be sold with a 5-year warranty; 3 years of which will be covered by a registered on-site warranty. This impressive after-sales support not only offers contractors and end users peace of mind, it demonstrates the confidence Aurora has in its solutions to deliver quality and reliability.
Aurora Lighting has committed to a stringent testing and compliance process across all of its product development and manufacturing. Rigorous testing is also in place by Auroraβs in-house quality assurance team.
The extended on-site warranty is available on a number of commercial and industrial product solutions. In the unlikely event that a client needs to make a claim, Aurora will replace, repair or rectify products which are deemed to be defective due to a material or manufacturing fault. Terms & Conditions apply.
The contractor or end-user has 3 months from the date of purchase to register the solution and enact the warranty. The form for the on-site warranty registration is available on the Aurora website.
Matt Burton, Commercial Director at Aurora Lighting said: βAt Aurora Lighting weβre proud to offer products with a 5-year warranty, and we know this offers comfort to our clients. It also reassures our customers that we invest in high-quality, durable and reliable lighting solutions.
βThe introduction of a 3-year registered on-site warranty as part of products with our 5-year warranty is an added benefit. This ensures contractors can feel even more confident in installing our solutions, knowing that in the unlikely situation something goes wrong, Aurora Lighting are on their side. Quality. Reassured.β
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