Mira Showers offers a range of resources and training options to give them the skills and product knowledge they need for the job.
From Mira’s Installer Club and Headstart initiative, to Toolbox Training and the online Expert Zone, support is available at every level.
Every year, Mira Showers welcomes a new cohort of engineering apprentices to the business, on a four or five-year apprenticeship. Each with their own personalised plan, the apprentices rotate around different departments within the business, working at Mira to complement their college training.
In-house training at Mira is not limited to apprentices, however; over 35 in-house customer service representatives are trained to be technical specialists by Mira’s in-house trainers, ensuring they are up to date with the very latest products, services and initiatives.
In addition to this, over 1250 apprentices are trained every year through Mira’s Headstart sessions at colleges around the country.
Since its launch in 2014, Headstart has staged over 200 training days, given out nearly 5,000 certificates to students that have completed the training, and visited around 75% of all UK colleges that offer heating, plumbing and electrician courses.
The sessions last around two and a half hours and are delivered by independent lecturers with real-life experience of working in the plumbing trade. Within the training, students experience interactive demos of Mira products, such as retrofitting a Mira Jump Multi-Fit electric shower, as well as in-depth product training to equip them in their career.
Headstart has been revamped for 2018, with new practical elements, more focus on digital showering and is now more tailored to the specific level of the students. This means as they progress through the years, the session will be recapping previous years, and then introducing a new deeper level of content.
Mira’s Installer Clubs span three regions of the UK – Cheltenham, Hull and Newport – allowing its 50+ members to give valuable feedback, as well as receive training on the latest Mira products.
Becoming a member of the Mira Installer Club gives exclusive access to the following:
• Forum – a dedicated space to discuss and find out answers to all your showering questions, whilst offering a hub for industry professionals to network, share ideas and seek advice
• Latest industry and product news
• Exclusive guides and resources
• Events and training
• Exclusive discounts and promotions across the Mira range
Over 1000 contractors are trained every year through Mira’s Toolbox Training – a dedicated training scheme for professionals in the community housing sector, to help with the installation and maintenance of Mira showers. This hands-on course is offered to Mira customers free of charge.
In addition to these programmes and courses, Mira Showers sponsors Heating Apprentice of the Year, which sees young plumbers competing and using Mira products; there is also the Expert Zone on the Mira website, with the latest resources, data sheets, technical guides and step-by-step YouTube installation videos.
Craig Baker, deputy managing director at Mira Showers, commented: “Training and personal development are key to our commitment to put people at the heart of everything we do – whether that is our own engineering apprentices, college students, installers or contractors.”
Find out more about Headstart: www.mirashowers.co.uk/for-the-expert/training/headstart/
To arrange a Toolbox Training session please e-mail toolboxtraining@mirashowers.com
For more information on Mira’s Installer Club, visit www.mirashowers.co.uk/for-the-expert/installer-club/
